Returns & Exchanges
We get it–sometimes things just don't work out.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your order does not meet the above criteria, no refund will be issued.
Final sale items cannot be returned or exchanged.
Return shipping is FREE in exchange for store credit. If you prefer a refund on the original form of payment, we offer discounted shipping options. You also can ship back your return using whatever method you choose.
Start a Return
To start a return, please contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address: 4816 9ave, Edson, Alberta, T7E 1E3, Canada
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.