Most orders ship within 2-3 business days.
Canada & US: Free ground shipping on orders over $100. Orders under $100 are charged a flat rate of $19.99.
If you refuse the delivery of a package, you will be charged for return shipping.
We currently only ship to the Canada and the US. We cover all duties and brokerage fees. But if you refuse the delivery of a package, you'll be charged for return shipping.
We promise to find solutions to any damage that arises as a result of shipping, including part replacement and any shipping charges resulting from returns and exchanges of damaged items. We will assist customers with filing a claim with the shipper in the event of loss, theft, or denial signature. However, we are not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact the shipper about any loss or delivery disputes.
Warranty & Damage Issues
Please examine your order carefully upon delivery to make certain everything is in perfect condition. If you have a question or concern about your order, please contact us immediately at firstname.lastname@example.org. Our business hours are Monday thru Friday 9:00 am - 5:00 pm MST.
If an item is missing from the order you receive, you must contact us at email@example.com within 7 days of the scheduled delivery date to inform us of the missing item(s). Our packages are checked for weight irregularities, and certain items will only be replaced as missing at our sole discretion.
We will accept returns that meet the following criteria:
- Purchase was made within the last 30 days
- Returned items must be postmarked or shipped within 30 days from the original purchase date
If your order does not meet the above criteria, no refund will be issued.
Final sale items cannot be returned or exchanged.
Return shipping is FREE in exchange for store credit. If you prefer a refund on the original form of payment, we offer discounted shipping options. You also can ship back your return using whatever method you choose.
If you have any questions whatsoever, please reach out to us at firstname.lastname@example.org.